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Licensed users are entitled to obtain technical supports from Colasoft. For answers to common questions, please see "FAQ".
If you meet a problem when using Colasoft Capsa but can not solve it after referring to this manual and other materials on Colasoft website, you may enquire your local reseller for more advice or contact Colasoft support team.
Support
- Website support
In addition to up-to-date FAQ and Glossary, there are version upgrade information and public resources relevant to Colasoft Capsa available at http://www.colasoft.com.
- Email support
You are welcome to contact us at support@colasoft.com with technical questions at any time, We will reply you as quickly as possible.
Note: In your email please include the serial number, product version and edition, Windows' OS, detailed problem description and other relevant information.
- Fax support
To receive a quick answer to your emergent technical problem, you can fax us at: (86) 28-85120911.
Note: Please include the serial number, product version and edition, Windows' OS, detailed problem description and other relevant information.
- Forum support
To get our support, provide your suggestions and discuss our products with other users, please join our Official Support Forum.
Reporting Problem
When report a problem, please include the following information:
- Is the problem reproducible? If so, how?
- What version of Windows are you running (Windows 95, Windows NT 4.0, etc.)?
- What version of Colasoft Capsa are you running (to check the version, choose About Colasoft Capsa from the Help menu)? Please include the entire "version" line in your problem report.
- If a dialog box with an error message was displayed, please include the full text of dialog box and the text in title bar.
Note:
You can press F1 for context-sensitive help at any time when Colasoft Capsa is active. |