Technical Support

Licensed users are entitled to obtain technical supports from Colasoft.

For answers to common questions, please see "FAQs".

If you meet a problem when using Colasoft Capsa but cannot solve it after referring to this manual and other materials on Colasoft website, you may enquire your local reseller for more advice or contact Colasoft support team.

Support

Website support

In addition to up-to-date FAQ and Glossary, there are version upgrade information and public resources relevant to Colasoft Capsa available at http://www.colasoft.com.
Email support

You are welcome to contact us at support@colasoft.com with technical questions at any time, We will reply you as quickly as possible.

In your email please include the serial number, product version and edition, Windows' OS, detailed problem description and other relevant information.
Fax support

To receive a quick answer to your emergent technical problem, you can fax us at: (86) 28-85120911.

Please include the serial number, product version and edition, Windows' OS, detailed problem description and other relevant information.

Forum support

To get our support, provide your suggestions and discuss our products with other users, please join our Official Support Forum.

Crash Report

When program crashed, Capsa generates a dump file which contains the import information of the causes of the problem, and shows a crash report message box. The dump file tells us where the problem comes from and helps us improve our product. Please click Send Report to send the dump file to us. Or, if you have no access to internet, please click Save to Local to save the report and send the dump file to us via email. The following figure is a crash report message box:

Error Reporting

If you do not see the crash report message box, or you want to report other problems to us, please include the following information:

Is the problem reproducible? If so, how?
What version of Windows are you running (Windows XP, Windows 7, etc.)?
What version of Colasoft Capsa are you running (to check the version, choose About Colasoft Capsa from the Help menu)? Please include the entire "version" line in your problem report.
If a dialog box with an error message was displayed, please include the full text of dialog box and the text in title bar.