Technical support

For common questions, you can find answers in our Knowledge Base.

If you meet a problem when using the program and cannot solve it after referring to this manual and other materials on Colasoft website, you may enquire local agent for more advice or contact Colasoft support team.

Licensed enterprise users are entitled to obtain higher priority of technical supports from Colasoft and we also offer supports to free users.

  1. Website support

    In addition to up-to-date FAQ and Glossary, there is version upgrade information and public resources relevant to Colasoft Capsa available at http://www.colasoft.com.

  2. Email support

    You are welcome to contact us at support@colasoft.com with technical questions at any time, We will reply you as quickly as possible. In your email please include the serial number, product version and edition, Windows' OS, detailed problem description and other relevant information.

    We have a large group of Free edition users and we don't directly provide support for free uses via email. If you are using the Free edition, please post your questions at our partner Network Analysis Community for help, where you can get help and assist from other Free users quickly.

  3. Fax support

    To receive a quick answer to your emergent technical problem, you can fax us at: (86) 28-85120911.

    Please include the serial number, product version and edition, Windows' OS, detailed problem description and other relevant information.

  4. Forum support

    To get our support, provide your suggestions and discuss our products with other users, please join our Official Support Forum, or our partner Network Analysis Community for free users.

Crash report

When program crashed, Capsa generates a dump file which contains the import information of the causes of the problem, and shows a crash report message box. The dump file tells us where the problem comes from and helps us improve our product. Please click Send Report to send the dump file to us. Or, if you have no access to internet, please click Save to Local to save the report and send the dump file to us via email. The following figure is a crash report message box:

Error reporting

If you do not see the crash report message box, or you want to report other problems to us, please include the following information:

  1. Is the problem reproducible? If so, how?
  2. What version of Windows are you running (Windows XP, Windows 7, etc.)?
  3. What version of Capsa are you running (to check the version, choose About from the Help menu)? Please include the entire "version" line in your problem report.
  4. If a dialog box with an error message was displayed, please include the full text of dialog box and the text in title bar.

You can press F1 for context-sensitive help at any time when the program is active.

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