- Can I install a Single User License on both my pc and laptop?
- Do I have to purchase a maintenance?
- Can I continue to use the product if my maintenance expires?
- My maintenance has expired but I am interested in your latest release, how can I get it?
- Is it really secure to order online?
- Can I use Colasoft's softwares for free?
- What currencies do you accept?
- What payment options are available?
- How can I place a purchase order?
- How will I receive my invoice?
- How can I cancel my order after I paid the
amount?
- When will I receive my product?
- Can I have a Backup CD?
- I am a university student, can I have a
discount to purchase your product?
- We are a governmental department, can we
have a discount to purchase your product?
- I have a licensed copy of previous
version, can I upgrade it to the higher edition of the
latest version?
- I am interested in your product, can I buy
from my local reseller?
- How can I gain the coupon code if I am an
education/non-commercial user without the mailbox ended with
academic/non-commercial domain name, such as .edu, .ac or .gov?
- Can I enter different billing and shipping addresses?
- What will happen after I place my order online?
- Can I order Colasoft's product with free email?
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Can I install a Single User
License on both my PC and laptop? |
| A: |
No, a Single User License is
just for used on one computer. If you would like to install the
Software on two computers, you should order two Single User license.
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Do I have to purchase a
maintenance? |
| A: |
No, maintenance is optional. However, we recommend user to take maintenance. With maintenance, you can be able to get the free upgrades for latest releases.
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Can I continue to use the
product if my maintenance expires? |
| A: |
Yes. As an additional service
for free upgrades and the priority of technical support,
maintenance will not affect your product license.
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My maintenance has expired but
I am interested in your latest release, how can I get it? |
| A: |
You can purchase the renewal
maintenance for your product, which is priced much cheaper than
regular products and contains 1 year's free upgrades.
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Is it really secure to order
online? |
| A: |
Yes. Our order process is
protected via a secure connection so that the data sent to the
recipient can only be read by the recipient. Important
information such as credit card numbers, addresses, etc. is sent
to the recipient securely via the Internet. All of the data
entered on the protected pages is encrypted using the SSL
(Secure Socket Layer) protocol. Our servers support SSL Version
3 and 168-bit Triple DES encryption. The RSA module and SSL
sessions feature 1024-bit encryption.
Additional information
is provided in our payment processor ShareIt's data protection
statement available at http://www.shareit.com.
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Can I use Colasoft's softwares
for free? |
| A: |
No. All our products are
commercial and you must pay for the license, the demo version
of our products can be used for
Not-for-Sale uses.
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What currencies do you accept? |
| A: |
You can buy our products in the
following currencies:
US Dollars, Euro, Pound Sterling,
Australian Dollars, Japanese Yen, Canadian Dollars, or Swiss
Francs.
There are also display currencies, which allow you to see
product prices converted into additional currencies during the
online order process for reference purposes.
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What payment options are
available? |
| A: |
Payment by credit or debit card
provides the fastest order processing. We accept Visa,
MasterCard, American Express, JCB and Diners Club, as well as UK
debit cards Solo and Switch/Maestro.
We also accept the
payment by wire transfer, check, PayPal or cash. Click here to visit the Customer Care Center of our payment processor shareit! for more information.
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How can I place a purchase order? |
| A: |
Business customers can generally place a
purchase order (PO) through our payment processor. Private
customers are not eligible for this type of order. All POs must
include the following information so that your order can be
processed without delay:
- The product name and, if known, the 6-digit product ID
number
- The number of units you wish to order
- The name to which the product should be licensed
- Your company's billing address and, if applicable, a
different delivery address
- Contact name, phone number and fax number
- The e-mail address for the order confirmation and
invoice and, if different, the e-mail address for delivery
- The currency you would like to order in (if applicable)
Click here to visit the Customer Care Center of our payment processor shareit! for more information
regarding purchase order. |
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How will I receive my invoice? |
| A: |
When ordering online, you have the option of
printing your own invoice. Click on "Print Invoice Version" in
the lower left corner of the page displayed last.
You will
also receive an e-mailed invoice together with your order
confirmation.
If you need a printed invoice, go to your order overview in "My
Account" to print it out.
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How can I cancel my order after
I paid the amount? |
| A: |
If you placed order within 30
days, you can cancel your order and request refund. Please
directly contact us via email, including a brief explanation of why you wish to
cancel your order. Refunds must be approved. Generally approved
refunds will be issued within 2 business days, and will be
confirmed by email. In the event that the refund does not be
authorized, you will be notified by email.
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When will I receive my product? |
| A: |
Our products are delivered
electronically via email. After we receive your payment, the
license information and download URL for your product will be
sent to you immediately. If you do not receive your product
within a reasonable time (usually one business day for credit
card payment or two weeks for other payments), please notify us.
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Can I have a Backup CD? |
| A: |
Yes. When place order, you can
choose to purchase the Backup CD for your product with a small
additional amount (e.g. $18.00/CD). Backup CDs are generally
produced and mailed to you within one business day following
receipt of payment. Saturdays and Sundays are not business days.
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I am a university student, can
I have a discount to purchase your product? |
| A: |
Yes. We offer 30% discount for
academic users on the base of the regular prices.
If you have
a mailbox ended with academic domain name (e.g. .edu or .ac),
please place order with your mailbox, a coupon code will be sent
to you via email immediately, finish your payment with the
coupon code.
If you have no academic mailbox, you shall fax your valid
certification to: +86-28-85120911, or send us the scanned copy
in JPG or GIF format via email. We accept student ID or teacher
ID, school report card and other documents with stamp of
academic institutions. You also need to tell us the product item
number and license quantity you want to buy. After receipt and
approval, we will send you the detailed purchase information via
email as soon as possible.
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We are a governmental
department, can we have a discount to purchase your product? |
| A: |
Yes. We offer 15% discount on
the base of the regular prices for governmental departments,
charities, churches and other non-profit groups.
If you have a
mailbox ended with non-commercial domain name (e.g. .gov),
please place order with your mailbox, a coupon code will be sent
to you via email immediately, finish your payment with the
coupon code.
If you have no non-commercial mailbox, you shall fax your
valid certification to: +86-28-85120911, or send us the scanned
copy in JPG or GIF format via email. You also need to tell us
the product item number and license quantity you want to buy.
After receipt and approval, we will send you the detailed
purchase information via email as soon as possible.
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I have a licensed copy of
previous version, can I upgrade it to the higher edition of the
latest version? |
| A: |
Yes. You can upgrade your
product from the professional edition to the enterprise edition,
however, edition upgrade can only be processed in same version.
For example, if you have a product of version 4.0 professional
edition and would like to upgrade to the version 5.0 enterprise
edition, you must first upgrade your product to the version 5.0,
and then upgrade the professional edition to the enterprise
edition.
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I am interested in your
product, can I buy from my local reseller? |
| A: |
Yes. You are entitled to full
user rights and services if you purchase our product from any
Colasoft authorized reseller. Click here to find the reseller nearest you.
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How can I gain the coupon code if I am an
education/non-commercial user without the mailbox ended with
academic/non-commercial domain name, such as .edu, .ac or .gov? |
A: |
Please fax your
valid certification to: +86-28-85120911, or send us the scanned
copy in JPG or GIF format via email (compress to .zip/.rar file
if the file size exceeds 2M).
We accept Identity Card, student/teacher ID, business permits,
tax break/tax exemption certificate, school report card and
other documents with stamp of academic institutions or
non-commercial organizations. After receipt and approval, we
will send you the corresponding coupon code via email as soon as
possible. |
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Can I enter
different billing and shipping addresses? |
| A: |
Yes, you can enter
two different addresses when ordering online, as well as when
ordering through our customer service.
All correspondence relating to the order and payment will be
sent by e-mail to the billing address. The product will be
delivered (usually by e-mail) to the address given as the
delivery address. |
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What will happen
after I place my order online? |
| A: |
You will receive a
confirmation for your transaction immediately after you place
your order online. You will also receive a confirmation by
e-mail that will contain all of your order data including your
invoice or receipt.
If you chose to pay by credit/debit card or transferred the
funds online during the order process, your order will be
processed immediately. If your product is to be delivered to you
electronically, it will be done immediately if we deliver the
product, or within 48 hours if the software publisher ships
their product directly to you. If your product is a physical
product, shipment by mail or parcel service will be initiated
immediately.
If you chose a different payment option, you will receive
detailed information with your order confirmation that explains
how to effect payment. Orders are processed once payment has
been received.
If you do not receive an order confirmation after you have
submitted your order, please contact customer service. |
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Can I order
Colasoft's product with free email? |
| A: |
E-mail addresses
from free e-mail providers such as hotmail.com or yahoo.com are
not accepted for online orders placed with credit and/or debit
cards.
If you only have a free e-mail account, please select cash,
check or bank transfer as your payment option; free e-mail
addresses are accepted for those options. Alternatively, you can
place your order via fax for manual processing. However, since
online orders are processed automatically, they take less time
than fax orders. |
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