1. How can I contact Colasoft Customer Service?
2. Why should I register to Colasoft Customer Service?
3. What can I do with a Customer Service account?
4. When will I register to Customer Service?
5. I registered on share-it!'s website, why should I register again?
6. My email is not being recognized by your system when I try to retrieve my password.
7. I have registered, what should I do next?
8. Can I use the purchase information to log in?
9. I recently bought another product from Colasoft, can it be applied to my account?
10. We want to get the new update but the person who knows our login ID left our company, can you help us?
11. Is there an area where I can change my email address?
12. I forgot the password, how can I login to my account?
13. I lost my license key/serial number, can I have another one?
14. I formatted my hard drive and now would like to get the software back. Where can I find the product I purchased?
15. We need to reinstall after hard drive failure and cannot find the license key.
16. Please send me a Confirmation ID, when I was trying to activate the product over the Internet I receive an error.
17. I have the problem to activate my new purchased Colasoft Capsa, I always get the error message: "Activate product failed, error 407". What is he reason fort this error?
18. For problems of hardware we have had to install this new version in another PC. On having activated it in the new PC gives us this error: 12007.
19. I have the version 5.0, but after login, I was unable to find it listed in My Product.
20. How do I know whether my product's maintenance expires or not?
21. Can I free upgrade to the latest version?
22. I received an email informing me about some new updates, but my product's maintenance has expired, how can I get the updates?
23. I was unable to log in to my account on your site, I got the message "Invalid Customer ID or password."
24. I have a licensed copy of Capsa 4.0, but I cannot seem to find the serial number in the email received from Colasoft.
25. Is there a way to reset the password for my account?
26. I would like to renew my product, where can I start?
27. Is it possible for me to upgrade from Professional Edition to Enterprise Edition?

• Have a unique Customer ID and changeable password. When you need help from Colasoft, you just need to provide your Customer ID.
• Timely get the latest updates available for your product.
• Bind your new product with your account.
• Change login password.
• Modify your user name and email address.
• View your product information and the product-associated maintenance's status.
• Retrieve license key/serial number.
• Gain the Confirmation ID.
• Renew your product directly from your account.    

Or, to manually generate a Confirmation ID, we need your "Serial Number" and "Installation ID" which appears on the second page of the product activation wizard. See the image below.

Please disable the Internet proxy server and try the activation again, or send us your Serial Number and Installation ID to manually generate a Confirmation ID.

• There is no current connection to the Internet.
  
• The Internet connection you have is not a good connection.
• There is something blocking the download. (Firewall)

If you are able to go to websites such as www.colasoft.com then most likely your Internet connection is active. If you can not get to that site, try to restart your Internet connection. If you still get the error after restarting your Internet connection you probably have a Firewall that is blocking the access to the Colasoft server. If you have a Firewall, you would need to add the Colasoft program to the safe list.