For technical software like Colasoft nChronos, which is frequently upgraded, a subscription-style licensing model offers several advantages to users: free access to upgrades, lower costs (especially initially), free support and smoother budgeting.

A subscription license will expire if you have not renewed it, and you will not be able to use the software until it is renewed. To continue using the software which license is expired, you must renew the license. In subsequent years, the price will be less than the first year license price.

It happens when you purchase a perpetual license with maintenance. When you purchase such a license, you are given permission to use the software and obtain technical support and upgrades for a period of one year.
(Multi-year licenses are also available.)

If your software maintenance is expired, you will still be able to use the software. But you will not be eligible for product updates and tech support service.

Within three years of expiration

A perpetual license with expired maintenance may be reinstated within three years of the date of expiration upon the payment for the maintenance fee of all the unpaid prior years together.

After three years

If a perpetual license with expired maintenance is not renewed within three years after expiration, customer will have to purchase a new perpetual license.

Yes, your license type has defined the number of your activated machines. The number of simultaneous machines of the software cannot exceed the number of licenses you own.

Yes. Our order process is protected via a secure connection so that the data sent to the recipient can only be read by the recipient. Important information such as credit card numbers, addresses, etc. is sent to the recipient securely via the Internet. All of the data entered on the protected pages is encrypted using the SSL (Secure Socket Layer) protocol. Our servers support SSL Version 3 and 168-bit Triple DES encryption. The RSA module and SSL sessions feature 1024-bit encryption.

Capsa Enterprise and MAC Scanner Pro are commercial products, you must pay for the licesne.

Capsa Free, Ping Tool, Packet Builder, Pcket Player and MAC Scanner are free tools, but you may use the free version of the SOFTWARE PRODUCTS free for evaluation or non-profit purposes.

US Dollars, Euro, Pound Sterling, Australian Dollars, Japanese Yen, Canadian Dollars, or Swiss Francs.

There is also display currencies, which allow you to see product prices converted into additional currencies during the online order process for reference purposes.

Payment by credit or debit card provides the fastest order processing. We accept Visa, MasterCard, American Express and JCB, as well as UK debit cards Solo and Switch/Maestro.

We also accept the payment by wire transfer, check, PayPal or cash. Click here to visit the Customer Care Center of our payment processor shareit! for more information.

Business customers can generally place a purchase order (PO) through our payment processor. Private customers are not eligible for this type of order. All POs must include the following information so that your order can be processed without delay:

• The product name and, if known, the 6-digit product ID number
• The number of units you wish to order
• The name to which the product should be licensed
• Your company's billing address and, if applicable, a different delivery address
• Contact name, phone number and fax number
• The e-mail address for the order confirmation and invoice and, if different, the e-mail address for delivery
• The currency you would like to order in (if applicable)

Click here to visit the Customer Care Center of our payment processor shareit! for more information regarding purchase order.

When ordering online, you have the option of printing your own invoice. Click on "Print Invoice Version" in the lower left corner of the page displayed last.

You will also receive an e-mailed invoice together with your order confirmation.

If you need a printed invoice, go to your order overview in "My Account" to print it out.

If you placed order within 30 days, you can cancel your order and request refund. Please directly contact us via email, including a brief explanation of why you wish to cancel your order. Refunds must be approved. Generally approved refunds will be issued within 2 business days, and will be confirmed by email. In the event that the refund does not be authorized, you will be notified by email.

Our products are delivered electronically via email. After we receive your payment, the license information and download URL for your product will be sent to you immediately. If you do not receive your product within a reasonable time (usually one business day for credit card payment or two weeks for other payments), please contact us.

Yes. You can choose to purchase the Backup CD for your product when you place order. Backup CDs are generally produced and shipped to you within one business day following receipt of payment. Saturdays and Sundays are not business days.

Yes. We offer 30% discount for academic users on the base of the regular prices.

If you have a mailbox ended with academic domain name (e.g. .edu or .ac), please place order with your mailbox, a coupon code will be sent to you via email immediately, finish your payment with the coupon code.

If you have no academic mailbox, you shall fax your valid certification to: +86-28-85120911, or send us the scanned copy in JPG or GIF format via email. We accept student ID or teacher ID, school report card and other documents with stamp of academic institutions. You also need to tell us the product item number and license quantity you want to buy. After receipt and approval, we will send you the detailed purchase information via email as soon as possible.

Yes. We offer 15% discount on the base of the regular prices for government, charities, churches and other non-profit organizations.

If you have a mailbox ended with non-commercial domain name (e.g. .gov), please place order with your mailbox, a coupon code will be sent to you via email immediately, finish your payment with the coupon code.

If you have no non-commercial mailbox, you shall fax your valid certification to: +86-28-85120911, or send us the scanned copy in JPG or GIF format via email. You also need to tell us the product item number and license quantity you want to buy. After receipt and approval, we will send you the detailed purchase information via email as soon as possible.

Yes. You can upgrade your product from the professional edition to the enterprise edition. Please contact us for details.

Yes. You are entitled to full user rights and services if you purchase our product from any Colasoft authorized reseller. Click here to find the reseller nearest you.

Yes, you can enter two different addresses when ordering online, as well as when ordering through our customer service.

All correspondence relating to the order and payment will be sent by e-mail to the billing address. The product will be delivered (usually by e-mail) to the address given as the delivery address.

You will receive a confirmation for your transaction immediately after you place your order online. You will also receive a confirmation by e-mail that will contain all of your order data including your invoice or receipt.

If you chose to pay by credit/debit card or transferred the funds online during the order process, your order will be processed immediately. If your product is to be delivered to you electronically, it will be done immediately if we deliver the product, or within 48 hours if the software publisher ships their product directly to you. If your product is a physical product, shipment by mail or parcel service will be initiated immediately.

If you chose a different payment option, you will receive detailed information with your order confirmation that explains how to effect payment. Orders are processed once payment has been received.

If you do not receive an order confirmation after you have submitted your order, please contact customer service.

E-mail addresses from free e-mail providers such as gmail.com, hotmail.com or yahoo.com are not accepted for online orders placed with credit and/or debit cards.

If you only have a free e-mail account, please select cash, check or bank transfer as your payment option; free e-mail addresses are accepted for those options. Alternatively, you can place your order via fax for manual processing. However, since online orders are processed automatically, they take less time than fax orders.