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Maintenance Policy

Colasoft Capsa comes with the following types of maintenance:

  1. One Year Maintenance:
    12 months' Priority (to be effective from the purchasing date);

    One year maintenance includes the product license plus software maintenance for the period of the maintenance.

    • Priority of technical support via telephone, e-mail or fax.
    • Free product updates and upgrades as available.
    • Free documentation updates.
    • Access to pre-release product.

    Customers who go beyond the maintenance period are entitled to keep on using the original version purchased plus any updates and upgrades supplied during the maintenance period.

  2. Renewal Maintenance:
    12 months' Priority (existing customers only).

    Renewal maintenance is for existing customers to renew their licenses if the maintenance period has expired. Customers may purchase a Renewal maintenance - Enterprise Edition, Professional Edition, Multi-User License, Site License, Global License, at our Web Site to get additional free upgrades and priority of technical support.
Click here to see our License Policy.

Consult Purchase FAQ for frequent asked questions or contact us with any questions or comments.

Copyright © 2008 Colasoft Co., Ltd. All rights reserved.
Colasoft, Capsa and Colasoft logos are registered trademarks of Colasoft Co., Ltd. Sniffer is a registered trademark of Network General Corporation. All other names are trademarks or registered trademarks of their respective owners.
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