Purchase FAQ

It happens when you purchase a perpetual license with maintenance. When you purchase such a license, you are given permission to use the software and obtain technical support and upgrades for a period of one year.
(Multi-year licenses are also available.)

If your software maintenance is expired, you will still be able to use the software.But you will not be eligible for product updates and tech support service.

However, you can purchase a maintenance renewal to the latest version, and the maintenance will make you eligible for free upgrades and tech support service for another year.

Yes, your license type has defined the number of your activated machines. The number of simultaneous machines of the software cannot exceed the number of licenses you own.

Yes. Our order process is protected via a secure connection so that the data sent to the recipient can only be read by the recipient. Important information such as credit card numbers, addresses, etc. is sent to the recipient securely via the Internet. All of the data entered on the protected pages is encrypted using the SSL (Secure Socket Layer) protocol. Our servers support SSL Version 3 and 168-bit Triple DES encryption. The RSA module and SSL sessions feature 1024-bit encryption.

Colasoft UPM, Colasoft nChronos, Capsa Enterprise, Ping Tool Pro, Packet Builder Pro, Packet Player Pro and MAC Scanner Pro are commercial products, you need to pay for the licenses.

Capsa Free, Ping Tool, Packet Builder, Packet Player and MAC Scanner are free tools, which you may use free for evaluation or non-profit purposes.
Click here to learn more about EULA.

You can buy our products in the following currencies:

US Dollars, Euro, Pound Sterling, Australian Dollars, Japanese Yen, Canadian Dollars, or Swiss Francs.

There is also display currencies, which allow you to see product prices converted into additional currencies during the online order process for reference purposes.

Payment by credit or debit card provides the fastest order processing. We accept Visa, MasterCard, American Express and JCB, as well as UK debit cards Solo and Switch/Maestro.

We also accept the payment by wire transfer, check, PayPal or cash.

Business customers can generally place a purchase order (PO) through our payment processor. Private customers are not eligible for this type of order. All POs must include the following information so that your order can be processed without delay:

  • The product name and, if known, the 6-digit product ID number
  • The number of units you wish to order
  • The name to which the product should be licensed
  • Your company's billing address and, if applicable, a different delivery address
  • Contact name, phone number and fax number
  • The e-mail address for the order confirmation and invoice and, if different, the e-mail address for delivery
  • The currency you would like to order in (if applicable)

When ordering online, you have the option of printing your own invoice. Click on "Print Invoice Version" in the lower left corner of the page displayed last.

You will also receive an e-mailed invoice together with your order confirmation.

If you need a printed invoice, go to your order overview in "My Account" to print it out.

Our products are delivered electronically via email. After we receive your payment, the license information and download URL for your product will be sent to you immediately. If you do not receive your product within a reasonable time (usually one business day for credit card payment or two weeks for other payments), please contact us.

Yes, you can upgrade it to the latest version for free during the time of the Software Maintenance. Please note that after expiration, you will need to purchase a maintenance renewal to complete the upgrade.

For maintenance renewal purchase, please log into the Colasoft Customer Portal.

Yes. You are entitled to full user rights and services if you purchase our product from any Colasoft authorized reseller. Click here to find the reseller nearest you.

Yes, you can enter two different addresses when ordering online, as well as when ordering through our customer service.

All correspondence relating to the order and payment will be sent by e-mail to the billing address. The product will be delivered (usually by e-mail) to the address given as the delivery address.

You will receive a confirmation immediately after you place order online. You will also receive a confirmation by e-mail which contains order information including invoice or receipt.

If you pay by credit/debit card or transferred the funds, your order will be processed immediately.

If you choose a different payment option, you will receive detailed information with order confirmation that explains how to effect payment. Orders are processed once payment has been received.

If you do not receive an order confirmation after you submitted order, please contact customer service.

E-mail addresses from free e-mail providers such as gmail.com, hotmail.com or yahoo.com are not accepted for online orders placed with credit and/or debit cards.

If you only have a free e-mail account, please select cash, check or bank transfer as your payment option; free e-mail addresses are accepted for those options. Alternatively, you can place your order via fax for manual processing. However, since online orders are processed automatically, they take less time than fax orders.