First you need to make sure the server is up and running, and then check if you use the same communication port number as specified on the server (by default port # 3,000). Then you need to check your account and password.
Please follow these steps to drill-down: check the items you need to drill-down in any view (except the Summary view) > right-click to open context menu > hover cursor on Drill Down > select a sub statistics type.
In any view, check the items that you want to download the packets of them, right-click and choose Download Packets from the context menu. Then specify a local folder and file name to save the packets, and Click Download button. Note that you are not suggested to check too many items and download packets from a remote server because they may take a large volume of traffic and take a long time.
Colasoft, Capsa, nChronos and Colasoft logos are registered
trademarks of Colasoft. Sniffer is a registered
trademark of Network General Corporation. All other
names are trademarks or registered trademarks of their