There are two possible reasons: either you have not yet registered, or the email address you were using is not the registered email address. You must be a registered customer when you use the service to retrieve password. In the second case, you can use the original email address, or change your registered email address first in "My Profile".
Yes. You can retrieve license information after you login Customer Service. Click "My Product" and the product name for which you want to retrieve license information, find your current product version and click the "Get License Information for this version" link.
It depends whether your maintenance expires. If you are within the maintenance period, you can get the free upgrade. If your maintenance has expired, you need to pay for the upgrade by purchasing renewal maintenance.
You need to purchase renewal maintenance for your product to get the latest updates. Click the product name from "My Product", then click the "Renew your product" link and finish the payment process. Add the new product to your account after you receive the delivery email, then click the new product name and download the updates.
You either are not registered customer or forgot your Customer ID or Password. If you did register and make sure you have entered the correct Customer ID, please submit a request to retrieve password, and then try to log in again using the new password returned by system. Please contact if you still fail to log in.