1. How can I contact Colasoft Customer Service?
2. Why should I register to Colasoft Customer Service?
3. What can I do with a Customer Service account?
4. When will I register to Customer Service?
5. I registered on share-it!'s website, why should I register again?
6. My email is not being recognized by your system when I try to retrieve my password.
7. I have registered, what should I do next?
8. Can I use the purchase information to log in?
9. I recently bought another product from Colasoft, can it be applied to my account?
10. We want to get the new update but the person who knows our login ID left our company, can you help us?
11. Is there an area where I can change my email address?
12. I forgot the password, how can I login to my account?
13. I lost my license key/serial number, can I have another one?
14. I formatted my hard drive and now would like to get the software back. Where can I find the version 3.0?
15. We need to reinstall after hard drive failure and cannot find the license key.
16. Please send me a Confirmation ID, when I was trying to activate the product over the Internet I receive an error.
17. I have the problem to activate my new purchased Colasoft Capsa, I always get the error message: "Activate product failed, error 407. What is the reason fort this error?
18. For problems of hardware we have had to install this new version in another PC. On having activated it in the new PC gives us this error: 12007.
19. I have the version 5.0, but after login, I was unable to find it listed in My Product.
20. How do I know whether my product's subscription expires or not?
21. Can I free upgrade to the latest version?
22. I received an email informing me about some new updates, but my product's subscription has expired, how can I get the updates?
23. I was unable to log in to my account on your site, I got the message "Invalid Customer ID or password."
24. I have a licensed copy of Capsa 4.0, but I cannot seem to find the serial number in the email received from Colasoft.
25. Is there a way to reset the password for my account?
26. I would like to renew my product, where can I start?
27. Is it possible for me to upgrade from Professional Edition to Enterprise Edition?

• Have a unique Customer ID and changeable password. When you need help from Colasoft, you just need to provide your Customer ID.
• Timely get the latest updates available for your product.
• Bind your new product with your account.
• Change login password.
• Modify your user name and email address.
• View your product information and the product-associated subscription's status.
• Retrieve license key/serial number.
• Renew your product directly from your account.    

You can send a request to retrieve password, but your registered email address is required to receive the new password sent from Colasoft Customer Service. Contact if you need a non-registered email address, please include your Customer ID.

Yes. You can retrieve license key/serial number from your account. After login, click "My Product" and the product name for which you want to retrieve license key/serial number, find your current product version and click the "Get License Key for this version" link.

Log in to your Customer Service account, select "My Product" and click the product name, click the "Get license key for this version" link for your current version.

Or, to manually generate a Confirmation ID, we need your "Serial Number" and "Installation ID" which appears on the second page of the product activation wizard. See the image below.

HTTP Error 407 - Proxy authentication required. Your Web server thinks that the HTTP data stream sent from the client (e.g. your Web browser or our CheckUpDown robot) was correct, but access to the URL resource requires the prior use of a proxy server that needs some authentication which has not been provided. This typically means your computer is configured to use an Internet proxy server, and before it can communicate with the Internet you must log in (enter user ID and password) with the proxy server first.

Please disable the Internet proxy server and try the activation again, or send us your Serial Number and Installation ID to manually generate a Confirmation ID.

This error occurs when one of three things happens.

• There is no current connection to the Internet.
  
• The Internet connection you have is not a good connection.
• There is something blocking the download. (Firewall)

If you are able to go to websites such as www.colasoft.com then most likely your Internet connection is active. If you can not get to that site, try to restart your Internet connection. If you still get the error after restarting your Internet connection you probably have a Firewall that is blocking the access to the Colasoft server. If you have a Firewall, you would need to add the Colasoft program to the safe list.

Log in to your account and click "My Product", you will see a product list indicating the subscription status for the product. 

It depends whether your subscription expires. If you are within the subscription period, you can get the free upgrade. If your subscription has expired, you need to pay for the upgrade by purchasing a renewal subscription.

You either are not registered customer or forgot your Customer ID/Password. If you did register and make sure you have entered the correct Customer ID, please submit a request to retrieve password, then try to log in again using the new password returned by system. Contact if you still fail to log in.      

Only the versions later than 4.05 require both license key and serial number to unlock product, serial number is not required for the version 4.0.

Yes. You can create a new password by selecting "Change Password" from your account.

You can click the "Buy Now" link for the Renewal Subscription from www.colasoft.com/purchase, or directly click "Renew your product" from your account.

Yes. Please place order from www.colasoft.com/purchase and click the "Buy Now" link of the product CEU0001, the upgrade cost is US$199.00.